Shipping and return policy

Shipping Policy

Please allow 3 weeks for delivery, slightly longer for international orders.

Return Policy

All returns must be made within 3 days of receipt of the goods.

All Returns will incur postage, and handling charges that are to be paid by the customer returning the goods.

TOAD FACTORY will not pay for the postage or freight charges of any product that is returned for any reason.
Goods are to be returned in its original packaging, in the same condition that it was when dispatched. Products deemed
to have been tampered with, damaged or returned in not a NEW or similar condition upon its collection, according to
discretion of TOAD FACTORY and its staff members will not be refunded or exchanged.

The customer takes full responsibility of the product upon its collection, after being dispatched from TOAD FACTORY.
If the product/package appears to have been damaged or is damaged, the customer must return the product to
TOAD FACTORY immediately at the expense of TOAD FACTORY. If the package or product is opened, damaged, or
tampered with, then all postage, handling and/or freight charges will be required to be paid by the customer returning
the defective product.

Customers who have purchased products with the use of CREDIT CARDS may still return or exchange their products,
however TOAD FACTORY do not offer charge backs or cash refunds. Customers may wish to exchange a product for
one that is either equivalent or more in price. In the event that this occurs, customers will be expected to pay the
difference in prices, as well as any other additional postage, handling or freight charge.

All products returned must be sent to:

Toadfactory
P.O. box 3042
North Strathfield 2137